Shipping & Delivery Policy – LeShopyPets

📦 Order Processing

• All orders are processed within 1–3 business days.

• Orders are not processed on weekends or holidays.

• You will receive a tracking number via email once your order ships.

🌍 Worldwide Delivery Times

• Standard Shipping: 10–30 business days

• Expedited Shipping: 7–15 business days

• Express Shipping (DHL, FedEx, UPS): 3–10 business days

⚠️ Please Note

• Delivery times are estimates and may vary due to customs, holidays, or carrier delays.

• Allow extra time during peak seasons like Christmas or special sales.

💳 Shipping Costs

• Shipping fees are calculated at checkout based on destination, weight, and shipping method.

• Free shipping is available for orders over 50$ CAD.

📞 Contact Us

• For questions about shipping, delivery, or tracking:

  • Email: support@leshopy.com

  • Phone: 

Returns & Refunds Policy – LeShopyPets

🔄 Returns

• We accept returns within 14 days of delivery for items that are unused, undamaged, and in their original packaging.

• To initiate a return, please contact us at  leshopypets@gmail.com with your order number and reason for return.

• Customers are responsible for return shipping costs unless the item is defective or the wrong product was sent.

⚠️ Non-Returnable Items

• Used or damaged items

• Personalized or customized products

• Items not in their original packaging

💰 Refunds

• Once your return is received and inspected, we will notify you via email.

• Approved refunds will be processed within 5–10 business days to your original payment method.

• Shipping fees (paid during checkout) are non-refundable, except in cases of incorrect or defective items.

📦 Exchanges

• If you received a defective or wrong item, we will gladly exchange it at no extra cost.

• Contact us within 14 days of delivery to arrange an exchange.

🌍 International Returns

• International customers are responsible for return shipping costs.

• Please ensure proper packaging to avoid damage during shipping.

📞 Contact Us

• For any questions about returns or refunds:

  • Email: leshopypets@gmail.com

Privacy & Security

• We respect your privacy and never share your personal information with third parties without your consent.

• Payments are processed securely via Shopify Payments, credit/debit cards, and trusted payment gateways.

• All customer data is protected using encryption and secure servers.

• You can view or request deletion of your personal information by contacting leshopypets@gmail.com.

Q1: How long will my order take to arrive?
A: Standard shipping takes 10–30 business days worldwide. Expedited shipping is 7–15 days, and express shipping is 3–10 days.

Q2: Can I track my order?
A: Yes! A tracking number will be sent via email once your order ships.

Q3: Do you ship internationally?
A: Yes, we ship to most countries worldwide. Delivery times may vary depending on location.

Q4: How do I return an item?
A: Contact us at leshopypets@gmail.com within 14 days of delivery. Items must be unused and in original packaging.

Q5: When will I get my refund?
A: Refunds are processed within 5–10 business days after we receive your returned item.

Q6: Is my payment secure?
A: Yes! We use Shopify Payments and other trusted gateways. All data is encrypted and secure.

Q7: Can I cancel or change my order?
A: Orders can be modified or canceled within 24 hours of placing them. After that, we cannot guarantee changes.